Brainwave time for me (and there aren't many of them!)
What I would try if I were you is to go over to SimplyMaya which is a much more active forum and try and contact Tubby from there from within the SimplyMaya DVD area part of the forum. You might have a bit more luck.
And lastly, the copy and pasted thingy from the SimplyMaya forums:
Got problems with your DVD order ?
Your DVD not arrived ?
Wrong or missing DVD's ?
Damaged DVD's ?
DVD's won't play ?
Then contact
postukandeurope@simply3dworld.com for Europe and the rest of the planet or
postusandcan@simply3dworld.com for the US and Canada and not the site admin.
These things do happen and I`ll do my best to correct any problems that have occurred.
Give as much information as you can about the order you placed and as much as you can about the problem you have.
ALWAYS INCLUDE YOUR FULL NAME AND POSTAL ADDRESS.
general info on DVD orders
All orders are processed in the order they arrive.
All orders are filled and posted the same day (dependant on the time of order).
The time your receive your DVD's is dependant to where its going, so don't expect your order to reach you the next day if you live in Australia.
Custom DVDr`s
These follow the above rules. However If your ordering a lot of tutorials try to do it in one order, your paying for tutorials not disc's.
This saves you having your order spilt into different post packets.
Delivery
From the UK
Delivery 4 -14 days for both US and the rest of the World for all orders
Delivery 4- 21 days for Australia and New Zealand