I'm not putting those guys down or anything; but, I've been working with Lightwave since version 7.5 and I got to admit my experience with tech support has been disappointing to say the least. I guess because I'm not some big company, I'm low on their priority list. I've really only had success one time with someone and with his help, I figured it out myself.
Most of the time they ask for more information and when I give it to them, I never here from them again. And of course they always say upgrade to the latest version and somehow like magic all your problems will go away. That's usually the last time you here from them. What they don't understand is the latest and great update usually causes the problem you have to start with.
I have a problem right now, I switched over to 64 bit version and it won't recognize my 64bit license, so I have to use my 32 bit license and it is only temporary, so I get this pop up telling me to see Newtek to get the permanent license, it has been a week now and I got one message asking what version am I using (which I told them in the first place)so while it isn't the end of the world, it just irritates me.
The good news is, v9.6 has been for me; the best so far, even all the things that weren't working before are working now with one exception, FiberFX crashes all the time.
Oh well, :beer:
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